444bet Privacy Policy

When you create a 444bet account, we collect the following information directly from you:

• Full legal name — as it appears on your government-issued identification
• Date of birth — to verify you meet the 21+ age requirement
• Mobile phone number — used as your primary account identifier and for two-factor authentication (2FA)
• Email address — used for account notifications, promotional communications (with consent), and support correspondence
• Residential address — including division, district, and postal code within Bangladesh or your country of residence
• Username and password — your chosen login credentials; passwords are stored in hashed form and never in plain text

To process deposits and withdrawals, 444bet collects and retains the following financial data:

• Mobile wallet numbers — the bKash, Nagad, Rocket, or Upay number registered to your account and used for transactions
• Bank account details — where bank transfer is used (Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, or other supported institutions)
• Card details — where Visa or Mastercard is used; full card numbers are never stored by 444bet and are processed exclusively via PCI-DSS compliant payment gateways
• Transaction history — records of all deposits, withdrawals, bonuses credited, and wager activity; retained for a minimum of 5 years for AML compliance
• Transaction reference numbers — unique identifiers from payment providers used for dispute resolution

When you access the 444bet Platform, our systems automatically collect certain technical information necessary for security, fraud prevention, and service optimisation:

• IP address — used to detect suspicious login activity, enforce jurisdictional access controls, and prevent fraud
• Device type and operating system — e.g., Android, iOS, Windows; used to optimise the mobile experience
• Browser type and version — used for compatibility and performance monitoring
• Session timestamps — records of login, logout, and active session durations; used for responsible gaming features
• Geolocation data (approximate) — derived from IP address only; 444bet does not access your device's GPS or precise real-time location
• Referral source — how you arrived at the Platform (search engine, direct URL, referral link); used for internal analytics

As part of our Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations, we may collect copies of the following documents:

• Government-issued photo ID (National Identity Card, passport, or driving licence)
• Proof of address documentation (utility bill, bank statement, or official correspondence dated within 90 days)
• Selfie or live photograph — to match against your submitted photo ID
• Source of funds documentation — bank statements or payslips, where enhanced due diligence is required

KYC documents are stored in encrypted format on secure servers. Access is restricted to authorised compliance personnel only. Documents are retained for a minimum of 5 years from account closure to comply with applicable AML regulations.

444bet processes your personal data on the following lawful bases, consistent with internationally recognised data protection principles:

• Contract performance: Processing necessary to operate your account, process transactions, verify your identity, and deliver the gaming services you have requested.
• Legal obligation: Processing required to comply with AML regulations, KYC obligations, tax reporting requirements, and responsible gaming mandates — including age verification and self-exclusion enforcement.
• Legitimate interests: Processing for fraud prevention, platform security, abuse detection, internal analytics, and improving the quality of our services — where these interests do not override your rights and freedoms.
• Consent: Processing for direct marketing communications (promotional emails, SMS, in-app notifications about bonuses, BPL cricket betting offers, Eid promotions, and seasonal campaigns) — only where you have given explicit consent. You may withdraw consent at any time by contacting [email protected].

More specifically, 444bet uses your personal data to:

• Create, manage, verify, and maintain your player account
• Process deposit and withdrawal transactions via bKash, Nagad, Rocket, Upay, and supported bank channels
• Verify your age (21+) and identity before allowing withdrawals or granting access to age-restricted features
• Deliver customer support via email and live chat, including responding to queries and resolving disputes
• Enforce responsible gaming tools including deposit limits, session time limits, reality checks, and self-exclusion
• Detect, investigate, and prevent fraudulent activity, money laundering, and unauthorised account access
• Personalise your gaming experience — for example, surfacing cricket betting markets during BPL season or IPL if you have shown prior interest
• Send transactional communications (deposit confirmations, withdrawal approvals, security alerts) that are essential to operating your account
• Send promotional communications about bonuses, new games, and seasonal offers — only where you have consented
• Compile anonymised, aggregated statistics to understand how players use the Platform and to improve our products

444bet uses cookies and similar tracking technologies (local storage, session tokens) to operate the Platform, personalise your experience, and gather performance analytics. A cookie is a small text file placed on your device by our web server. You can manage or disable cookies through your browser settings, but doing so may impair certain Platform functions, including session persistence and game loading.

We do not use third-party advertising cookies or cross-site tracking pixels. All analytics data collected through cookies is processed in anonymised or pseudonymised form and is not linked back to your individual player account.

444bet does not sell, rent, or trade your personal data. We share your data only in the limited circumstances described below, and only to the extent necessary for the stated purpose:

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other supported payment providers receive only the transaction data required to process your deposit or withdrawal. They operate under their own privacy policies and applicable financial regulations.
• Game software providers: Certified game studios (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) receive anonymised session tokens to operate their games. They do not receive your name, address, or financial details.
• Identity verification services: Where enhanced KYC checks are required, we may share document images with accredited identity verification partners operating under strict confidentiality agreements.
• Legal and regulatory authorities: We will disclose personal data to law enforcement, financial intelligence units, or other competent authorities when required to do so by applicable law, court order, or to prevent imminent harm.
• Fraud prevention networks: We participate in shared fraud prevention databases to protect the integrity of the Platform. Flagged accounts may be reported to industry partners operating under binding data sharing agreements.
• Professional advisers: Our legal, accounting, and auditing advisers may access limited personal data under strict professional confidentiality obligations.

444bet retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply:

• Active account data: Retained for the lifetime of your account plus a minimum of 5 years following permanent account closure, to comply with AML and record-keeping obligations.
• Transaction records: Retained for a minimum of 5 years from the date of each transaction, as required by financial regulations.
• KYC documents: Retained for a minimum of 5 years from account closure. Documents associated with accounts investigated for AML violations may be retained for longer as required by law enforcement.
• Support correspondence: Retained for 3 years from the date of the last communication, or longer where correspondence relates to an ongoing dispute.
• Marketing consent records: Retained for the duration of your consent, plus 1 year following withdrawal of consent to demonstrate compliance.
• Technical logs (IP, device, session): Retained for 12 months from the date of recording, unless a security investigation requires longer retention.

When the applicable retention period expires, personal data is securely deleted or anonymised so that it can no longer be linked to you as an individual.

As a player on the 444bet Platform, you hold the following rights with respect to your personal data. To exercise any of these rights, please submit a written request to [email protected] with your account username and a clear description of your request. We will respond within 30 calendar days.

• Right of access: You may request a copy of all personal data we hold about you, including account information, transaction history, and KYC records.
• Right to rectification: If any of your personal data is inaccurate or incomplete, you may request that we correct it. Account name and date of birth corrections require supporting documentation.
• Right to erasure ("right to be forgotten"): You may request deletion of your personal data. This right is subject to our legal retention obligations — we cannot delete transaction records or KYC documents that we are required by law to retain.
• Right to restrict processing: You may ask us to pause processing of your data in certain circumstances, for example while a dispute is under review.
• Right to data portability: You may request a machine-readable export of the personal data you provided to us during account registration and subsequent use of the Platform.
• Right to withdraw consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw consent at any time without affecting the lawfulness of prior processing. Contact [email protected] to opt out.
• Right to object: You may object to processing based on our legitimate interests. We will cease processing unless we can demonstrate compelling legitimate grounds that override your rights.

444bet implements a layered approach to data security, combining technical controls, operational procedures, and staff training to protect your personal information from unauthorised access, disclosure, alteration, or destruction.

• SSL/TLS encryption: All data transmitted between your device and our servers is encrypted using TLS 1.2 or higher.
• Password hashing: Account passwords are stored using industry-standard one-way hashing algorithms. 444bet staff cannot view your plain-text password.
• Two-factor authentication (2FA): We strongly encourage all players to enable 2FA via SMS OTP. 2FA is mandatory for withdrawal requests above ৳10,000.
• Access controls: Personal data is accessible only to 444bet staff who need it to perform their job functions. Access is logged and audited.
• Payment tokenisation: Payment card numbers are replaced with secure tokens on first use. Raw card data never touches our servers.
• Intrusion detection: Our infrastructure is monitored 24/7 for anomalous access patterns. Suspected breaches trigger immediate lockdown and investigation procedures.

Despite these measures, no internet-based service can guarantee absolute security. In the unlikely event of a data breach affecting your rights and freedoms, 444bet will notify affected players within 72 hours of becoming aware of the incident, consistent with internationally recognised breach notification standards.

444bet strictly prohibits access by anyone under the age of 21. We do not knowingly collect personal data from individuals below this age threshold. Age verification is conducted as part of the KYC process before any withdrawal is processed, and we reserve the right to request age verification documents at any point during the account lifecycle.

If 444bet discovers that an account belongs to a person under 21 years of age, the account will be suspended immediately, all activity will be voided, and any funds will be returned to the originating payment method after verification of the minor's guardian's identity. Any winnings generated by a minor's account will be forfeited.

If you have reason to believe a person under 21 is using the 444bet Platform, please report this immediately to [email protected]. We take underage gambling extremely seriously and will act swiftly on all such reports.

444bet may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or the services we offer. When we make material changes, we will notify active players by email to their registered address and/or by a prominent notice on the Platform at least 7 days before the changes take effect.

The date at the top of this page ("Last Updated") indicates when the Policy was most recently revised. We encourage you to review this page periodically to stay informed about how we protect your data. Your continued use of the Platform following the effective date of any update constitutes acceptance of the revised Policy.

For questions about any aspect of this Privacy Policy, please contact our data team at [email protected] with the subject line "Privacy Enquiry". We are committed to addressing all privacy-related queries promptly and transparently.